1. Acceptance of Terms
By creating an account, purchasing a plan, deploying the software, or otherwise using
the Service, you confirm that you have read, understood, and agree to these Terms. If you
are using the Service on behalf of an organization, you represent that you have authority
to bind that organization, and “you” refers to that organization. If you do not agree
to these Terms, do not use the Service.
2. Description of Service
Encloso is an encrypted support and community platform that combines real-time chat,
ticketing, private messaging, announcements, role-based permissions, and a native mobile
application. Encloso is offered both as a hosted service (where we operate the platform on
your behalf) and as a self-hosted license (where you deploy and operate the software on
your own infrastructure). The specific features available to you depend on the plan or
license you purchase.
3. Accounts & Eligibility
You must provide accurate and complete information when registering and keep it up to
date. You are responsible for safeguarding your account credentials and for all activity
that occurs under your account. You must notify us promptly via our
contact page of any unauthorized use.
You must be at least the age of majority in your jurisdiction to use the Service.
4. Plans, Licensing & Payment
Encloso is offered under the plans described on our website, which may include recurring
subscription plans (with applicable setup fees) and one-time lifetime license purchases.
By selecting a paid plan you agree to pay all fees for that plan.
- Subscriptions renew automatically for the applicable billing period unless cancelled before the renewal date.
- Setup fees and other one-time charges are non-recurring and, unless stated otherwise, non-refundable once provisioning has begun.
- Lifetime licenses grant the rights described at the time of purchase, including source-code access where specified, subject to these Terms.
- Taxes may apply in addition to listed prices depending on your jurisdiction.
Prices are subject to change; we will give reasonable notice before changes affect an
active subscription. To discuss billing, refunds, or plan changes, reach us via our
contact page.
5. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation, or infringe the rights of others;
- Distribute malware, conduct attacks, or attempt to disrupt or gain unauthorized access to any system;
- Transmit unlawful, harassing, defamatory, or abusive content;
- Resell, sublicense, or expose the hosted Service to third parties except as expressly permitted by your plan;
- Reverse engineer or circumvent license, security, or access controls except where such restriction is prohibited by law.
You are responsible for the conduct of your users and the content they submit through any
instance you operate.
6. Self-Hosting & Your Data
For self-hosted deployments, you control the infrastructure on which Encloso runs, and
you are solely responsible for provisioning, securing, backing up, updating, and
maintaining that environment, as well as for compliance with laws applicable to the data
you process. Because self-hosted data resides on your systems, you - not Encloso -
are the controller of that data and the primary point of contact for your users.
7. Encryption & Security
Encloso provides end-to-end and at-rest encryption features designed so that message
content can be protected from unauthorized access, including from the server operator.
Because of the zero-knowledge design, we may be unable to recover content or
encryption keys if they are lost. You are responsible for retaining and
protecting any keys, passphrases, and recovery material. No security measure is perfect,
and you use the Service with an understanding of these inherent limitations.
8. Intellectual Property
Except for rights expressly granted to you, Encloso and its licensors retain all right,
title, and interest in and to the Service, including all software, trademarks, and
documentation. Lifetime source-code licenses grant the usage rights specified at purchase
but do not transfer ownership of the Encloso brand or trademarks. You retain all rights
to the content and data you and your users submit.
9. Third-Party Services
The Service may integrate with third-party providers (for example, push-notification,
email-delivery, and bot-protection services). Your use of those integrations may be
subject to the third parties’ own terms, and Encloso is not responsible for their
availability or conduct.
10. Disclaimer of Warranties
The Service is provided “as is” and “as available” without warranties of any kind,
whether express or implied, including implied warranties of merchantability, fitness for
a particular purpose, and non-infringement. We do not warrant that the Service will be
uninterrupted, error-free, or completely secure.
11. Limitation of Liability
To the maximum extent permitted by law, Encloso will not be liable for any indirect,
incidental, special, consequential, or punitive damages, or any loss of profits, data, or
goodwill. Our total aggregate liability arising out of or relating to the Service will not
exceed the greater of the amount you paid to Encloso in the twelve (12) months preceding
the claim or one hundred US dollars (US$100).
12. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you
materially breach these Terms or use the Service in a way that may cause harm or legal
liability. Upon termination of a hosted plan, we will make your data available for export
for a reasonable period unless prohibited by law. Provisions that by their nature should
survive termination will survive.
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update
the “Last updated” date and, where appropriate, provide additional notice. Your continued
use of the Service after changes take effect constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws applicable at Encloso’s principal place of business,
without regard to conflict-of-law principles. Any disputes will be subject to the
exclusive jurisdiction of the competent courts in that location, unless otherwise required
by applicable law.